Gift Basket & Hamper Delivery
Useful Courier Contact Information
During this busy time you can contact the delivery company directly for an update on your parcel. Simply log into your Irish Gourmet account to view your tracking information. You will need to quote your tracking number as a reference.
Nightline Delivers (N. Ireland) - Call +44 (0)28 9084 8411
Nighline Delivers (Eire) - Call +353 (0)1 883 5400
DHL Customer Services - Call 0844 248 0844
Parcel Force Customer Services - Call 0844 800 4466
Gift Baskets & Hampers delivered throughout Ireland & Europe at extremely competitive prices.
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- Where We Deliver To & Prices
We offer a Next Working Day Delivery service, or you can choose to have your gift delivered on a Specific Date in the future. For your peace of mind, gifts are sent via a fully trackable signed for courier service.
Next Working Day Delivery Ensures delivery will be attempted on the next available working day. The order deadline for next working day delivery is 3pm GMT Mon - Fri. Orders placed after this time, at weekends and on Bank Holidays will be processed on the next possible working day for delivery on the following working day. More remote locations (see remote area postcodes below) may take an extra day.
Specific Day Delivery If you wish to order ahead of time for Christmas, a Birthday, Anniversary or special occasion such as Easter or Father's Day, you can choose a date in the future. To use this service simply select the Standard 2/3 Day delivery option at checkout, and pick your required date from the calendar.
Express European Delivery We offer delivery to many countries in the EU using TNT and DHL Couriers. All European shipments are now sent on an Express Delivery service which means your gift will arrive in 1-2 working days.
Christmas Delivery Please note - in December specified delivery dates are met on a best endeavour basis. You may find delivery takes place a couple of days before or after your preferred date with so many items being dispatched at this busy time. You will receive an email when your gift basket has been dispatched though, so you can track the delivery and see when it is scheduled for delivery.
Delivery will be made between normal working hours Monday to Friday. We regret that delivery at weekends and Bank Holidays is not possible.
Please see table below to see Where We Deliver, Delivery Costs, and Delivery Timeframes.
Country Next Working Day 2-3 Working Days 3-5 Working Days Ireland €9.99 €8.74 €8.74 UK
Click here to order from our UK sister site Irishgourmet.co.uk
€9.99 €8.74 €8.74 Jersey & Guernsey(Channel Islands) €43.74 €43.74 €43.74 Europe Zone 1 Express (Holland, Belgium, Luxembourg) €43.74 €43.74 €43.74 Europe Zone 2 Express (France, Germany) €49.99 €49.99 €49.99 Europe Zone 3 Express (Portugal, Spain, Italy, Austria, Denmark, Sweden, Finland, San Marino) €62.49 €62.49 €62.49 Europe Zone 4 Express (Poland, Lithuania, Latvia, Bulgaria, Malta, Czech Republic, Estonia, Hungary, Monaco, Greece, Romania, Cyprus, Slovakia, Slovenia, Andorra) €68.74 €68.74 €68.74 Non EU (Switzerland, Norway)NB* Parcels may be subject to further custom charges over which we have no control) €74.99 €74.99 €74.99
- International Delivery
We do not currently deliver to countries outside the European Union. The countries we deliver to include; UK, Ireland, Holland, France, Germany, Belgium, Luxembourg, Monaco, Portugal, Spain, Italy, Austria, Greece, Cyprus, Malta, Denmark, Sweden, Finland, Poland, Lithuania, Latvia, Bulgaria, Czech Rep., Estonia, Hungary, Malta, Romania, Slovakia, and Slovenia.
- Delivery Information Requirements
Recipient's Telephone number
To assist our courier in the event of delivery difficulties. The receipient will only be telephoned if there are problems making delivery. 99% of our baskets are sent as gifts. We do not contact the recipient unless there is a problem. Where possible we ask that you include a landline and mobile telephone number. NB* A local telephone number must be provided for the recipient. Couriers companies will not contact make international calls if delivery problems are encountered. Eg. An Irish courier will not attempt to make contact if a UK telephone number is provided. Irish Gourmet is not responsible for failed deliveries due to the provision of a non local telephone number.
Correct Delivery Address, including Postcode (Zipcode)
Post codes are vital. If the postcode is incorrect, or left out, delivery WILL be delayed. To assist you we have included a free postcode finder option at checkout.
*With the exception of Dublin, no postcode is necessary for Southern Ireland addresses.
Please ensure that you have provided us with the 2 following pieces of information, as we may be unable to fulfill your order without it:
- Delivery to Multiple Addresses
If you need to send gifts to a number of different addresses or recipients we can help by taking these details in a convenient format. You can simply email the details or your spreadsheet to email@example.com Alternatively you can fill in our Multiple Order Form.
- What happens if no-one is at home when delivery is attempted?
All deliveries will require a signature on delivery – where possible we recommend delivery to a work address to ensure the recipient is in. The courier companies are unable to "leave round the back" or "on doorstep" if no-one is at home. In the event of no-one being at the address to take receipt of the gift, our courier will leave a calling card which gives information on how to re-arrange free re-delivery, or how to collect the gift from their nearest delivery depot. At this point it becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel.
As delivery is not made by ourselves we are unable to carry out delivery instructions such as “deliver after 4pm” or “telephone ahead before attempting delivery.” All parcels must be signed for. Please ensure someone will be at the delivery address to provide a signature.
- Order Tracking
Shortly after your gift has been despatched you will receive a confirmation email which will include your parcel tracking number. This will enable you to track your delivery via the courier’s website.
- Fresh Fruit, or Perishable Food orders
All smoked salmon and cooked meats are vacuum packed and freshly prepared on the date of despatch. We incorporate gourmet chilled food parcels so that everything remains cool in transit. Baskets containing fresh/perishable produce or fresh fruit will not be dispatched on Friday, as the next available delivery date is not until Monday. There is the option to substitute fresh fruits with sundried fruits for Monday delivery - we will contact you via email and offer this option.
- Delivery to Hospitals and Hotels
Deliveries to a hotel or hospital address may not be personally delivered to the requested recipient by our courier as many deliveries which are made to hotels or hospitals are made to a central delivery point such as the main reception, the concierge or the post room (central delivery point). Regrettably, it is impossible for us to be responsible for the actions of staff members within the hotel or hospital where delivery is being made. Our part in the delivery process has been completed once a gift has been delivered to and received by a member of the staff at the central delivery point. We are unable to influence or control the movement or rate of movement of a parcel within the hotel or hospital, especially to determine or guarantee how quickly they will be received by the recipient. It is the responsibility of the customer to telephone the hotel or hospital before ordering to inquire about their policies. Although we will try to help locate a gift which has not been received by the recipient within a hotel or hospital, we consider the limit of our guarantee and involvement finishes on proof of delivery to the central delivery point, not the recipient.
- Christmas Delivery
We are unable to offer 24 hr turnaround at Christmas time due to very high demand. Orders will be processed & dispatched as quickly as possible. You will be updated on your order status by email regularly.
- Delivery Terms + Conditions
We endeavour to dispatch orders within 24 hours of receipt (on week days only). Orders must be received by 3pm to guarantee next day delivery.
Once your order has been placed we will notify you by email of the delivery date and approximate delivery time. You will also receive a parcel tracking number which can be used to trace your parcel via the courier’s website.
All orders require a signature on delivery. It is the senders responsibility to ensure a signatory is at the delivery address to take receipt of the parcel. In the event of no-one being at the address to take receipt of the gift, our courier will leave a card which gives information on how to re-arrange delivery, or how to collect the gift from their nearest delivery depot. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel. If not collected within 3 days, parcels are returned to us. A redelivery charge will be made to deliver again at twice the original delivery cost, as we are charged for the return and redelivery of all parcels. If redelivery is requested the purchaser will also be charged for any perishable items which have become unsuitable for sale and need replaced eg. fresh fruit, cheeses, meats.
All orders must include a contact telephone number for the recipient. We will not be held liable for failed deliveries, as a result of our courier being unable to contact the recipient directly.
Due to the perishable nature of goods please note all customers are liable for any refused deliveries (unless goods are damaged).
If for any reason, a hamper needs to be returned to us, please note the customer can be held liable for any shipping/courier charges incurred. In the event of a parcel being returned to us we will refund the cost of your order. If an error has been made, or an incomplete address or telephone number has been given, the cost of shipping, together with the same cost for return of the parcel back to us, and possibly further restocking charges will be deducted from the total value of your order.
Basketsgalore reserves the right to refund up to 50% of the original order value in the event of non delivery due to the following reasons: Incorrect or incomplete address or recipient information supplied by the purchaser. If the recipient specified by the customer refuses to accept the parcel. Our courier attempts delivery and a signatory is not present. For hard to locate addresses, our courier attempts to make contact with the receipients by telephone to ask for directions, without success.
We will do our utmost to make sure that all orders are fulfilled and delivered within the timeframe specified but should events outside our control prevent this we will contact you by email and arrange alternatives. If we are unable to fulfil your order, for any reason, a refund for all monies already paid will be made to the credit/debit card used.
As delivery is made by a 3rd party carrier we cannot be held responsible for delays caused by the postal system. We regret that while we will do our utmost to make sure that all deliveries are fulfilled within the timeframe specified, should events outside our control prevent this happening we are not liable for any failed deliveries. This does not affect your statutory rights as a consumer.
- Frequently Asked Questions
Q: Can I place an order now but select a later delivery date? I want to order a hamper now but I don't need it delivered right away?
A: Yes. There is a place on the order form where you can enter your preferred delivery date which can be anytime in the future.
Q: If I don't want my basket to arrive in 24 Hours or in 2/3 Days why does it still cost €8.74 Why does it not cost less?
A: This is our lowest Post & Packaging charge. It covers the delivery, insurance, packaging materials, gift card, gift wrap & decoration, and our presentation delivery carton. We do not hide this cost in the overall cost of your basket or hamper, as some companies do. That's why our hampers are incredible value for money.
Q: Will my order be delivered in 24 hours during December?
A: Due to the immense volume of orders at Christmas time we are not able to offer a 24 hour turnaround. We will be dispatching hundreds of order every week-day, and will do everything in our power to deliver as close to your requested delivery date as possible. We will notify you of the delivery date, and send you a tracking code via email.
Q: Will you always deliver on the date requested?
A: We will always do our utmost to deliver on the date requested from January-November. If we are unable to do so we will contact you. During the Christmas period we will endeavour to deliver on the date requested. However, due to the large demand for our service at this time of year we may opt to deliver prior to the date requested so that any problems can be remedied before Christmas Day. Over the remainder of the year we will do everything in our power to deliver on the day requested.
Q:What happens if the recipient isn't at home?
A: All orders require a signature on delivery. It is the senders responsibilty to ensure a signatory is at the delivery address to take receipt of the parcel. In the event of no-one being at the address to take receipt of the gift, our courier will leave a card which gives information on how to re-arrange delivery, or how to collect the gift from their nearest delivery depot. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel.
Q: How do you package perishables such as smoked salmon, cheese and meats? I am worried about it going off in transit.
A: All our smoked salmon and meats are vacuum packed and freshly prepared on the date of despatch. We incorporate gourmet chilled food parcels so that everything remains cool in transit.
If you are concerned or have queries not addressed here, please call us on 0818 287 321 or email us firstname.lastname@example.org