Customer Announcement. - COVID 19 Update
Delivery & Tracking
We deliver our Gift baskets and Hampers throughout all parts of Ireland and Northern Ireland. We are able to offer a next day delivery service to 95% of the population but certain areas require more time due to their remote location.
We deliver to Europe and there are no additional taxes on the prices you see advertised for any of the EU28 nations. Certain customs restrictions will still apply to certain areas within the Single Market, but these tend to be borne out of societal pressures rather than economic ones. For European nations outside of the single market, please keep in mind that whilst delivery is possible we are not able to advertise prices because they fluctuate so frequently.
* * Please note, due to the current pandemic we can no longer offer express delivery. Please read our COVID 19 notice for extra information on how deliveries are operating at this time. * *
For European nations outside of the single market, please keep in mind that whilst delivery is possible we are not able to advertise prices because they fluctuate so frequently.
At Christmas time specified delivery dates are met on a best endeavour basis. Whilst we do our utmost to deliver on, or as close to specific dates, please be aware that delivery may take place a couple of days before or after your preferred date. This is due to the thousands of orders being processed through the system, and the delivery network
Other Delivery Queries
We predominantly deliver to countries with the European Union. The countries we deliver to include; UK, Ireland, Holland, France, Germany, Belgium, Luxembourg, Monaco, Portugal, Spain, Italy, Austria, Greece, Cyprus, Malta, Denmark, Sweden, Finland, Poland, Lithuania, Latvia, Bulgaria, Czech Rep., Croatia, Estonia, Hungary, Malta, Romania, Slovakia, and Slovenia. We also deliver to selected other countries outside the EU such as Norway, Switzerland, Australia, Canada, Hong Kong, Japan, Macau, Malaysia, Singapore, South Africa, New Zealand. We just advise that Customs in these countries may add an import fee on to release the parcel for delivery upon arrival and unfortunately we have no control over these costs. We send parcels marked as gifts however to give them the best chance of clearing first time.
Please note, due to the current pandemic we can no longer offer express delivery. Please read our COVID 19 notice for extra information on how deliveries are operating at this time: /blog/customer-announcement-covid-19/
Next Working Day Delivery €9.99
Delivery is sent via a 24hr service, and is normally attempted on the next available working day. Factors such as the address being considered remote/distance from depot may add an extra day. The order deadline for next working day delivery is 3pm GMT Mon - Fri. Orders placed after this time, at weekends and on Bank Holidays will be processed on the next possible working day for delivery on the following working day.
Specific Day Delivery €8.99
If you wish to order ahead of time for Christmas, a Birthday, Anniversary or special occasion such as Easter or Mother's Day, you can choose a date in the future. To use this service simply select the Standard 2/3 Day delivery option at checkout, and pick your required date from the calendar.
Express European Delivery
We offer delivery to many countries in the EU. All European shipments are sent on an Express Delivery service which means your gift will arrive in 1-2 working days.
Christmas Delivery €8.99
Please note - in December specified delivery dates are met on a best endeavour basis. You may find delivery takes place a couple of days before or after your preferred date with so many items being dispatched at this busy time. You will receive an email when your gift basket has been dispatched though, so you can track the delivery and see when it is scheduled for delivery. ** For Christmas 2020 unfortunately specific delivery dates are not available, please see Covid-19 Announcement for delivery schedule **
Multiple Delivery Discounts
50% discount available for 2 or more items to a single address. Please enter the following coupon codes at checkout. For 2 Hampers 2NDHALF01 : For 3 Hampers 3RDHALF01 : For 4 Hampers 4THHALF01 : For 5 Hampers 5THHALF01 : For 6 Hampers 6THHALF01 : For 7 Hampers 7THHALF01 : For 8 Hampers 8THHALF01 : For 9 Hampers 9THHALF01 : For 10 Hampers 10THHALF01
Delivery will be made between normal working hours Monday to Friday. A Saturday delivery option is available for an additional cost. We regret that delivery on Sunday and Bank Holidays is not possible.
Please see table below to see where we deliver, delivery costs, and delivery time frames. Due to the current enviroment these prices and delivery times can possibly change at any time.
|Country||Next Working Day||2-3 Working Days|
|Republic of Ireland||€9.99||€8.99|
|United Kingdom (England, Scotland, Wales, Northern Ireland, Isle of Man)||€9.99||€8.99|
|Scottish Highlands / Remote Area||-----||€24.99|
|Jersey & Guernsey (Channel Islands) *not currently available*||€47.99||€47.99|
|Europe Zone 1 Express (Holland, Belgium, Luxembourg)||€47.99||€47.99|
|Europe Zone 2 Express (France, Germany)||€35.99||€35.99|
|Europe Zone 3 Express (Portugal, Spain, Italy, Austria, Denmark, Sweden, Finland, San Marino)||€59.99||€59.99|
|Europe Zone 4 Express (Poland, Lithuania, Latvia, Bulgaria, Malta, Czech Republic, Estonia, Hungary, Monaco, Greece, Romania, Cyprus, Slovakia, Slovenia, Andorra)||€71.99||€71.99|
|Non EU Express (Switzerland, Norway)NB* Parcels may be subject to further custom charges over which we have no control)||€59.99||€59.99|
|Rest of World (Australia, Canada, Hong Kong, Japan, Macau, Malaysia, Singapore, South Africa, New Zealand) NB* Parcels may be subject to further custom charges over which we have no control)||CURRENTLY SUSPENDED DUE TO COVID-19||CURRENTLY SUSPENDED DUE TO COVID-19|
Please ensure that you have provided us with the 2 following pieces of information, as we may be unable to fulfill your order without it:
Recipient's Telephone number
To assist our courier in the event of delivery difficulties. The recipient will only be telephoned if there are problems making delivery. 99% of our baskets are sent as gifts. We do not contact the recipient unless there is a problem. Where possible we ask that you include a landline and mobile telephone number.
NB* A local telephone number must be provided for the recipient. Couriers companies will not contact make international calls if delivery problems are encountered. Eg. An Irish courier will not attempt to make contact if a UK telephone number is provided. We are not responsible for failed deliveries due to the provision of a non local telephone number.
Correct Delivery Address, including Eircode (Postcode/Zipcode)
Eircodes are now commonplace in Ireland. To assist you we have included a free Eircode finder option at checkout.
*We understand that many of our customers are internationally based. If you are having issues with the address please enter the address as you know it, followed by 0000 in place of the Eircode. We will do our best to "fix" the address at our end, and contact you if we are having issues.
All deliveries will require a signature on delivery – where possible we recommend delivery to a work address to ensure the recipient is in. The courier companies are unable to "leave round the back" or "on doorstep" if no-one is at home. In the event of no-one being at the address to take receipt of the gift, our courier will leave a calling card which gives information on how to re-arrange free re-delivery, or how to collect the gift from their nearest delivery depot. At this point it becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel.
As delivery is not made by ourselves we are unable to carry out delivery instructions such as “deliver after 4pm” or “telephone ahead before attempting delivery.” All parcels must be signed for. Please ensure someone will be at the delivery address to provide a signature.
Shortly after your gift has been shipped you will receive a confirmation dispatch email. You can then log into your account on our website to track the delivery progress. You will see a TRACK MY ORDER link to the couriers website & the tracking code will be automatically populated. Should you notice any problems such as "address info needed" please email us for assistance & provide your order number.
Useful Courier Contact Information
You can also contact the delivery company directly for an update on your parcel. Simply log into your Irish Gourmet account to view your tracking information. You will need to quote your tracking number as a reference.
DPD - Call +353 (0)90 6420500
Nightline Delivers - Call +353 (0)1 883 5400
All smoked salmon and cooked meats are vacuum packed and freshly prepared on the date of despatch. We incorporate gourmet chilled food parcels so that everything remains cool in transit. Baskets containing fresh/perishable produce or fresh fruit will not be dispatched on Friday, as the next available delivery date is not until Monday. There is the option to substitute fresh fruits with sundried fruits for Monday delivery - we will contact you via email and offer this option.
Deliveries to a hotel or hospital address may not be personally delivered to the requested recipient by our courier as many deliveries which are made to hotels or hospitals are made to a central delivery point such as the main reception, the concierge or the post room (central delivery point). Regrettably, it is impossible for us to be responsible for the actions of staff members within the hotel or hospital where delivery is being made. Our part in the delivery process has been completed once a gift has been delivered to and received by a member of the staff at the central delivery point. We are unable to influence or control the movement or rate of movement of a parcel within the hotel or hospital, especially to determine or guarantee how quickly they will be received by the recipient. It is the responsibility of the customer to telephone the hotel or hospital before ordering to inquire about their policies. Although we will try to help locate a gift which has not been received by the recipient within a hotel or hospital, we consider the limit of our guarantee and involvement finishes on proof of delivery to the central delivery point, not the recipient.
We are unable to offer 24 hr turnaround at Christmas time due to very high demand. Orders will be processed & dispatched as quickly as possible. You will be updated on your order status by email regularly.
We endeavour to dispatch orders within 24 hours of receipt (on week days only). Orders must be received by 3pm to guarantee next day delivery.
Once your order has been placed we will notify you by email of the delivery date and approximate delivery time. You will also receive a parcel tracking number which can be used to trace your parcel via the courier’s website.
All orders require a signature on delivery. It is the senders responsibility to ensure a signatory is at the delivery address to take receipt of the parcel. In the event of no-one being at the address to take receipt of the gift, our courier will leave a card which gives information on how to re-arrange delivery, or how to collect the gift from their nearest delivery depot. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel. If not collected within 3 days, parcels are returned to us. A redelivery charge will be made to deliver again at twice the original delivery cost, as we are charged for the return and redelivery of all parcels. If redelivery is requested the purchaser will also be charged for any perishable items which have become unsuitable for sale and need replaced eg. fresh fruit, cheeses, meats.
All orders must include a contact telephone number for the recipient. We will not be held liable for failed deliveries, as a result of our courier being unable to contact the recipient directly.
Due to the perishable nature of goods please note all customers are liable for any refused deliveries (unless goods are damaged).
If for any reason, a hamper needs to be returned to us, please note the customer can be held liable for any shipping/courier charges incurred. In the event of a parcel being returned to us we will refund the cost of your order. If an error has been made, or an incomplete address or telephone number has been given, the cost of shipping, together with the same cost for return of the parcel back to us, and possibly further restocking charges will be deducted from the total value of your order.
Basketsgalore reserves the right to refund up to 50% of the original order value in the event of non delivery due to the following reasons:
Incorrect or incomplete address or recipient information supplied by the purchaser.If the recipient specified by the customer refuses to accept the parcel.
Our courier attempts delivery and a signatory is not present.
For hard to locate addresses, our courier attempts to make contact with the receipients by telephone to ask for directions, without success.
We will do our utmost to make sure that all orders are fulfilled and delivered within the timeframe specified but should events outside our control prevent this we will contact you by email and arrange alternatives. If we are unable to fulfil your order, for any reason, a refund for all monies already paid will be made to the credit/debit card used.
As delivery is made by a 3rd party carrier we cannot be held responsible for delays caused by the postal system. We regret that while we will do our utmost to make sure that all deliveries are fulfilled within the timeframe specified, should events outside our control prevent this happening we are not liable for any failed deliveries. This does not affect your statutory rights as a consumer.